Notes from the operation
Notes on running contact centre, back office and systems work: what we measure, what we automate, and what we learned doing it.
What Is Center Quest? BPO & Contact Center in the DR
Center Quest is a Dominican BPO, contact center and software company that builds operations instead of renting seats. Here's what we do, why we're called Quest, and where we're headed.
What Is BPO and How Can It Help a Company Grow?
BPO is, essentially, the practice of contracting specific business functions or processes to a third-party provider, rather than handling them entirely in-house.