Blog

Notes from the operation

Notes on running contact centre, back office and systems work: what we measure, what we automate, and what we learned doing it.

Exterior of the Center Quest building in Santo Domingo, Dominican Republic, home of the company's contact center, BPO and software development operations.
Company6 min read

What Is Center Quest? BPO & Contact Center in the DR

Center Quest is a Dominican BPO, contact center and software company that builds operations instead of renting seats. Here's what we do, why we're called Quest, and where we're headed.